System Maintenance
Predictable uptime. Honest reporting.
Monitoring, patching, on-call and routine operations for the systems your business runs on — under a clear monthly retainer with real SLAs.
The problem
What we're solving
Maintenance falls between the cracks. Internal teams are too busy with new features. Outsourced support reacts to tickets instead of preventing them. Costs spike during incidents. We turn maintenance into a steady, transparent line item — and a competitive advantage.
Our approach
How we deliver
- Inherit your stack with a structured handover and audit.
- Set SLAs and reporting cadence in writing.
- Invest in observability before reacting to alerts.
- Quarterly health reviews to surface debt before it bites.
What you get
Deliverables
- ✓24/5 or 24/7 on-call coverage
- ✓Patch & dependency upgrade cadence
- ✓Backup, restore and DR validation
- ✓Monitoring, alerting and on-call runbooks
- ✓Incident response with post-mortems
- ✓Monthly uptime + SLA reports
Tech stack
Capabilities
Process
From kickoff to delivery
01
Audit
Inventory of services, dependencies, secrets, runbooks and risks.
02
Stabilize
Close the highest-risk gaps first — backups, alerts, access.
03
Operate
Patching, upgrades and on-call against agreed SLAs.
04
Improve
Quarterly review to retire debt and propose modernization.
In practice
Use cases
Lifting maintenance off founders
Take on-call and patching off the team that should be building.
Replacing a previous vendor
Structured takeover — we'd rather inherit cleanly than apologize later.
Compliance-ready ops
Audit trails, access reviews and DR for regulated environments.
FAQ
Common questions
Can you take over an existing system?+
Yes — we always start with an audit and a structured handover.
What SLAs do you offer?+
Standard is 1 business hour response, 4 business hour resolution for P1. We tune per system.
Do you fix bugs or just keep things running?+
Both — bug fixes are part of the retainer credit pool.
What if there's an incident?+
On-call engages immediately. We send a written post-mortem within 5 business days.
Ready to build what's next?
Tell us where you're stuck. We'll come back with a clear plan and a fixed monthly retainer.